Terms & Conditions

Terms and Conditions of Sale

Free delivery over £50.00.
UK Mainland only. Excludes large items of equipment. Excludes student kit orders

1) Prices
2) Small Orders
3) Payment
4) Overdue Accounts
5) Retention of Title
6) Claims
7) Returned Goods
8) Delivery (Door to door standard service)
9) Cancellation
10) Alteration
11) Guarantee
12) General
13) Call Monitoring

These terms and conditions shall be the only terms of contract between E.A. Ellison & Co. Ltd and the purchaser. No other conditions shall have effect unless agreed in writing.

1 Prices

Are those ruling at date of despatch and are subject to alteration as may be necessary. Unless otherwise stated prices and delivery charges will be exclusive of VAT at ruling rates and delivery costs.

2 Small Orders

Administration costs combined with our keen product pricing policy, result in the need to levy a small order charge of £2.50 on all orders with a net goods value of £25 or less. In practice, with the most comprehensive catalogue in the industry, most customer’s orders exceed this amount.

3 Payment

a) Customers with a Credit Account – Payment is due in full, 30 days from date of invoice. Further orders will not be despatched whilst a balance is outstanding.

b) Special order items require a 50% deposit at the time of placing the order.
This deposit is non refundable. The remaining balance must be paid prior to despatch. Alterations or cancellations for Special Order items cannot be accepted.

4 Overdue Accounts

After 40 days a surcharge of 4% of the gross amount will be levied on a daily basis.

5 Retention of Title

a) Property, legal or beneficial, in any goods supplied by the seller, shall pass to the buyer only when the seller has received full payment for all sums then owed by the buyer to the seller.

b) Goods in respect of which property has remained with the seller shall be kept identifiable as those of the seller, and the buyer shall at its own expense immediately return such goods to the seller, or permit the seller to enter into the buyer’s premises to collect such goods should the seller so request.

c) Risk shall pass to the buyer with possession of the goods.

6 Claims

Claims arising from loss of, or damage to, goods in transit must be notified to the company in writing, within 3 days of receipt of goods in the case of damage, and 7 days from the date of invoice in the case of loss. Claims made outside the above time limits will not normally be entertained by the Company.

7 Returned Goods

Exclusions – For hygiene reasons the seller is unable to accept return of scissors.
Cuticle and nail nippers or equipment/accessories that have been used cannot be returned also. Additionally, as a protective measure for all customers, returns of beauty products which have been opened, hair colours, or any other chemical product will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer. When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:

a) The item must be in perfect condition and returned in original
packaging carton.

b) It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.

c) A request must be made to the Company within 7 days of receipt of goods.

d) Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of carriage charges levied on the original order.

e) No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.

f) We strongly recommend that proof of posting/despatch and appropriate insurance are obtained by the customer. WE CANNOT ACCEPT LIABILITY FOR LOST OR DAMAGED PARCELS IN TRANSIT TO US.

g) Collections can be arranged via our carrier at a cost of £12.99 per parcel.

h) For equipment reported to be faulty, goods will be collected and inspected before any replacements or refunds can be issued. Please allow 72 hours after receipt of return for testing results.

i) Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

8 Delivery (Door to Door Standard Service )

The company undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither Ellisons, nor their nominated courier will accept claims for consequential losses due to late delivery.

Force Majeure

The company shall be entitled to cancel or delay delivery of orders if it
is delayed, hindered or prevented from delivery through circumstances
beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

UK Mainland

Orders will normally be sent by preferred courier service.

Charges will be as follows:

a) Orders with a net value of £50 or over (excluding large items*) will be sent CARRIAGE FREE (Excluding the Express Service – UK Mainland only**).

b) Orders will be despatched via our preferred courier service at a charge of £4.75 per order under £50.

c) Urgent deliveries can be arranged at an additional cost via preferred courier service. For example, a Next Day Before Noon delivery will be charged at £12.00 per order and Saturday delivery can be arranged for £14.00 per parcel, or £20.00 per order for a Saturday Before Noon delivery.

d) Please allow an extra 2–3 days for deliveries to the Scottish Highlands and Islands.

*This offer excludes all items of furniture; couches, trolleys, chairs and stools, screens, nail stations etc.

**All other regions are not included in the FREE Carriage offer and normal carriage terms apply.

Express Delivery

Charged at an extra £5.00 plus VAT per order. Orders received before 4.00pm will be despatched on a 24 hour delivery service (Monday to Friday).

UK Offshore Destinations

Parcels will normally be sent by Carrier Express Service

a) Northern Ireland – £20.00 per order up to 25Kg regardless of order value. (2–3 day service)

b) Channel Islands – £18.00 per order up to 25Kg regardless of order value. (2–3 day service)

c) Isle of Man – £16.00 per order up to 25Kg regardless of order value.
(2–3 day service)

d) Republic of Ireland (Eire) £20.00 per order up to 25Kg regardless of order value. (2–3 day service)

e) Please ask for a price if urgent delivery is required for any of the above destinations. Please see sections for Large/Heavy items.

Export (Including BFPO)

We will be pleased to arrange for the export of goods to any part of the world – PRICES UPON APPLICATION.
Please contact:
(P) +44 24 7636 9105
(E) e@ellisons.co.uk
Carriage to Germany and Spain as below:

Germany

No orders under 25.00€ will be accepted for processing.

25.00–100.00€ 10.00€ Carriage
100.01–195.00€ 6.50€ Carriage
Over 195.01€ Carriage free

Spain

For all orders greater than 150€ delivery will be free of charge. For all orders less than 150€ there will be a 45€ small order and delivery charge. Minimum order value is 50€ excluding VAT where applicable. The website will not accept orders below 50€.

Large /Heavy Items (Equipment )

Standard Delivery Service

a) Portable couches will be charged at the special rate of £8.00 each for UK Mainland destinations (£12.00 for Northern Ireland and £18.00 for the Channel Islands and the Isle of Man).

b) All other salon couches (excluding Electroglide Couches, Hydraulic Couches and Large Chairs) will be charged at £25.00 for UK Mainland destinations. Electroglide couches will be charged at £45.00.

c) PLEASE ASK FOR CARRIAGE CHARGES ON LARGER HEAVIER ITEMS SUCH AS THE ESTHETIX SPA COUCH & NAIL STATIONS – please also see full installation service.

d) PLEASE ASK FOR QUOTATIONS FOR OFFSHORE DESTINATIONS

9 Cancellation

Cancellation of an order prior to delivery will only be accepted on the
following terms:

a) Standard equipment or products – 5% handling charge

b) Special non–standard items not included in (a) above cannot be accepted for cancellation and payment must be made in full.

c) CANCELLATION AFTER DESPATCH CANNOT BE ACCEPTED.

10 Alterations

Alterations to orders must be confirmed in writing and agreed in writing by the Company. Alterations cannot be made to special orders.

11 Guarantee

This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment other than by our Service Department. All Esthetix equipment is covered by a full one year guarantee. Other equipment according to manufacturer’s warranty. All glass items are specifically excluded from this guarantee.

12 General

Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. Goods are not supplied on a sale or return basis. No responsibility will be accepted by E.A. Ellison and Co. Ltd. for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

All offers in this catalogue are subject to stock availability, and we reserve the right to restrict or refuse any order or application for credit at any time. We also reserve the right to obtain credit information where necessary.

We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.