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Register
To register for access to the web-shop, please complete the Sign Up for Online Ordering form by clicking the ‘register’ or ‘register to order online here’ link. |
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Sign In
In order to access the online shop, you must sign in. Click the ‘sign in’ or ‘Ellisons Online Shop’ link.
Type in your username (the email address you registered) and password then click on ‘sign in’.
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Sign Out
If at any time you wish to sign out of the shop, click on the ‘sign out’ link. This will close the access to the shop and your account.
Any items in your basket before signing out will be stored for your next visit. |
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Forgot Password
On the sign in page, click "forgot your password". You will be prompted to enter your user name, then asked your security question that you gave when you signed up. You will then be sent an email containing your new password. |
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Change Password
To change your password, login with your current username and password. Then click on "my account" on the main menu at the top of the page. Here you can alter your password aswell as your other personal details. |
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My Account
This gives you access to details relating to your account and the ability to change them.
Password – If you wish to change your password, type in the current password, new password and confirm the new password before clicking ‘submit’.
Please note that to help ensure security, the password must be a minimum of 8 characters including both letters and numbers.
The Current Details section displays the current name, address and telephone number for your account. If you wish to change any information, please change the necessary boxes and click ‘submit’. |
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Order History
Click on the ‘order history’ link to view the most recent orders processed against your account. This details both complete and incomplete orders.
Incomplete orders contain items that have not yet been invoiced. This could be due to stock not being available or items that have not been dispatched.
If you wish to enquire about an incomplete order, please email and specify the order number and the nature of your enquiry.
The totals shown are the original values of the order placed. |
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Favourites
Add items to your favourites list as a reminder or as a quick way of creating your order. Click on the <favourites> button to add the item to your list/
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Shop by Category
To shop by category, click your selection from the list on the left. This will show all the products within the category in the middle of the page.
When clicking on a category, sub categories are shown below to make it easy to find a brand. By clicking on a sub category, you can narrow your selection of products displayed to those within the sub-category. |
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Shop by Search
There are two options available; product code or description.
Type a partial code or description into the relevant box and click on the magnifier to search. The products matching your search criteria will be displayed in the middle of the screen. |
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Sort by Code or Description
The list of products in the category or your search result can be displayed in order of product code or description. Click on your chosen option at the top of the result window.
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Product details
If you require further information about a product or would like to see a larger image, click on the product description and this will take you to the product detail page.
Printer button – click to print out the image
Magnifier button – click to open the image larger
+ button – click to add the item to your basket
*button – click to add the item to your favourites
Alternative products – where applicable, products that are a direct alternative are listed. Click on a description to see more details.
Related products – where applicable, products are listed that are normally used for the same treatment or in conjunction with on another. |
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Adding to basket
Simply click on the <basket> button to add the item to your basket. If you wish to add more than 1, change the quantity in the box before clicking the +.
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View basket
To view the contents of your basket, click on the <basket> button.
The items in your basket and order value are displayed.
Change the quantity by typing the quantity required into the box next to the product and click +
Removing items by clicking on the X next to the product, or to remove all items, click on the X at the bottom of the basket window.
If you wish to guarantee same day despatch, select the yes option and the charge will be added to your order. Please note that this option is only available for orders placed between midnight and 1pm, Monday to Friday. Orders placed on Friday will be delivered on Monday. If you require a Saturday delivery please call us on 0845 130 6126. |
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Checkout
To proceed to checkout, click on the <right arrow> button
Select confirm the address for delivery or change the default by typing in a new address for this order.
Choose to pay for the order by Credit/Debit card or on account (if you have a 30 day account).
Payment by Credit or Debit Card
In order to ensure the security of your transaction, you will be taken to the Protx website where you will be asked to enter your card information.
Protx are a recognised leader in the field of card processing and use the latest technology to prevent card fraud.
Request for Quotation
If you are considering placing a large order you may wish to ask for a quotation prior to placing it.
Please add items to the basket as normal and select the Request for Quote option in stage 2 of checkout. This will create an official request in our system and provide a reference number for your records.
Requests will be completed within 48 working hours of receipt (Saturday and Sunday are excluded). |
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Order confirmation
Following completion of your order, you will be presented with an order confirmation screen detailing your order reference. You will also receive confirmation of receipt via email.
Following order confirmation our systems automatically process the request. Please note that orders cannot be amended after confirmation.
If you have any queries regarding your order, please email , quoting the order reference. |
