1) Prices
2) Small Orders
3) Payment
4) Overdue Accounts
5) Retention of Title
6) Claims
7) Returned Goods
8) Delivery
9) Cancellation
10) Alteration
11) Guarantee
12) General
1) Prices back to top
Are those ruling at date of despatch and are subject to alteration as may be necessary. Unless otherwise stated prices and delivery charges will be exclusive of VAT and delivery costs.
2) Small Orders back to top
Administration costs combined with our keen product pricing policy, result in the need to levy a small order charge of £2.50 on all orders with a net goods value of £25 or less. In practice, with the most comprehensive catalogue in the industry, most customer’s orders exceed this amount.
3) Payment (Customers with a Credit Account) back to top
Payment is due in full, 30 days from date of invoice.
5% discount is offered for prompt 7 day settlement. Books and hairdressing products/equipment do not attract prompt payment due to our keen pricing policy. PROMPT DISCOUNT IS NOT ALLOWED IF A PREVIOUS BALANCE IS STILL OUTSTANDING OR FOR ORDERS UNDER £25.00. FURTHER ORDERS WILL NOT BE DESPATCHED WHILST A BALANCE REMAINS OUTSTANDING.
4) Overdue Accounts back to top
After 40 days a surcharge of 4% of the gross amount will be levied on a daily basis.
5) Retention of Title back to top
a) Property, legal or beneficial, in any goods supplied by the seller, shall pass to the buyer only when the seller has received full payment for all sums then owed by the buyer to the seller.
b) Goods in respect of which property has remained with the seller shall be kept identifiable as those of the seller, and the buyer shall at its own expense immediately return such goods to the seller, or permit the seller to enter into the buyer’s premises to collect such goods should the seller so request.
c) Risk shall pass to the buyer with possession of the goods.
6) Claims back to top
Claims arising from loss of, or damage to, goods in transit must be notified to the company in writing, within 3 days of receipt of goods in the case of damage, and 14 days of date of invoice in the case of loss. Claims made outside the above time limits will not normally be entertained by the Company.
7) Extended Credit back to top
A deposit and two post-dated cheque system is available for equipment orders over £500.00. A charge of £10.00 for every £500.00 or part thereof will be made for administration costs. This is available to customers who have supplied one bank and two trade references.
8) Returned Goods back to top
Exclusions – For hygiene reasons the seller is unable to accept return of cuticle and nail nippers/scissors or equipment/accessories that have been used. Additionally, as a protective measure for all customers, returns of beauty products which have been opened, hair colours, or any other chemical product will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.
When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:-
a) The item must be in perfect condition and returned in original packaging carton.
b) A request must be made to the Company within 7 days of receipt of goods.
c) Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of carriage charges levied on the original order.
d) No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
e) It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit.
f) We strongly recommend that proof of posting/despatch and appropriate insurance are obtained by the customer. WE CANNOT ACCEPT LIABILITY FOR LOST OR DAMAGED PARCELS IN TRANSIT TO US.
g) Collections can be arranged via our carrier at a cost of £10 per parcel.
For equipment reported to be faulty, goods will be collected and inspected before any replacements or refunds can be issued.
8) Delivery back to top
The company undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither Ellisons, nor their nominated carrier will accept claims for consequential losses due to late delivery.
Force Majeure
The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.
UK Mainland
Parcels will normally be sent by Carrier Express Service or by Royal Mail First Class. Charges will be as follows:
a) Orders with a net value of £100 or over (excluding large items) will be sent CARRIAGE FREE (Excluding the Express Service charge - UK Mainland only). *
b) Small parcels will be despatched by First Class Post at a minimum charge of £1.75. Parcels over 500gms and less than 1Kg will be charged at £2.75. Small parcels with goods at a value in excess of £40.00 will be despatched via the Carrier Service at a charge of £4.75 for insurance reasons.
c) Items over 1Kg or £40.00 will be despatched via our Carrier Express Service at a charge of £4.75 per parcel for parcels up to 25Kg.
d) Urgent deliveries can be arranged at an additional cost via the Carrier’s Express Service. For example, a Next Day Before Noon delivery will be charged at £10.00 per parcel and Saturday delivery can be arranged for £12.00 per parcel, or £20.00 per parcel for a Saturday Before Noon delivery.
e) Please allow an extra 2-3 days for deliveries to the Scottish Highlands and Islands.
* 1) This offer excludes all items of furniture; couches, trolleys, chairs and stools, screens, nail stations etc.
2) All other areas are not included in the FREE Carriage offer and normal carriage terms apply.
Express Delivery
UK Offshore Destinations
Parcels will normally be sent by Carrier Express Service and on orders with a net value below £100.00 the charges will be:
a) Northern Ireland - £10.00 per parcel up to 25Kg regardless of order value. (2-3 day service)
b) Channel Islands - £7.50 per parcel up to 25Kg regardless of order value. (2-3 day service)
c) Isle of Man - £12.50 per parcel up to 25Kg regardless of order value. (2-3 day service)
d) Republic of Ireland ( Eire) £12.00 per parcel regardless of order value. (2-3 day service)
e) Please ask for a price if urgent delivery is required for any of the above destinations. Please see sections for Large/Heavy items.
Export (Including BFPO)
We will be pleased to arrange for the export of goods to any part of the world - PRICES UPON APPLICATION.
Large/Heavy Items
a) Portable couches will be charged at the special rate of £6.00 each for UK Mainland destinations (£10.00 for Northern Ireland and £15.00 for the Channel Islands and the Isle of Man).
b) All other salon couches (excluding Electroglide Couches, Hydraulic Couches and Large Chairs) will be charged at £15.00 for UK Mainland destinations. Electroglide couches will be charged at £35.00.
c) PLEASE ASK FOR FOR CARRIAGE CHARGES ON LARGER HEAVIER ITEMS SUCH AS THE ESTHETIX MEMORY COUCH & NAIL STATIONS
d) PLEASE ASK FOR QUOTATIONS FOR OFFSHORE DESTINATIONS
9) Cancellations back to top
Cancellation of an order prior to delivery will only be accepted on the following terms:
a) Standard equipment or products - 5% handling charge
b) Special non-standard items not included in (a) above cannot be accepted for cancellation and payment must be made in full. CANCELLATION AFTER DESPATCH CANNOT BE ACCEPTED.
10) Alterations back to top
Alterations to orders must be confirmed in writing and agreed in writing by the Company.
11) Guarantee back to top
This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment other than by our Service Department. All Esthetix equipment is covered by a full two year guarantee. Other equipment according to manufacturer’s warranty. All glass items are specifically excluded from this guarantee.
12) General back to top
Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction. Goods are not supplied on a sale or return basis. No responsibility will be accepted by E.A. Ellison and Co. Ltd. for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.
All offers in this catalogue are subject to stock availability, and we reserve the right to restrict or refuse any order or application for credit at any time. We also reserve the right to obtain credit information where necessary.
We take great care to ensure the accuracy of sizes, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. |
