Customer support

Contact us

If you wish to make a complaint email [email protected] or use the contact form below.

Whether you want to enquire about orders, training courses or need college information, our dedicated customer support team shall be happy to help you. Monday to Friday from 8.30am until 5pm.

E.A.Ellison & Co Ltd
43 Bayton Road Exhall Coventry United Kingdom

+44 (0)345 222 8080E [email protected]

Contact information

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Delivery

Door to door standard service

UK mainland

Orders received before 8.00pm will be despatched on a 24 hour delivery service*. Orders will normally be sent by preferred courier service. Charges will be as follows:

  1. Orders with a net value of £50 or over will be sent carriage free†.
  2. Orders will be despatched via our preferred courier service at a charge of £3.95 per order under £50.
  3. Please allow an extra 2–3 days for deliveries to the Scottish Highlands and Islands.
  4. AM delivery available on orders placed before 8pm Monday-Thursday charged £2 extra with the following exclusions: Isle of Wight, AB, BT, FK, HS, IV, KA, KW, PA, PH postcodes

* Monday to Friday only.
† UK mainland only, excludes large items of equipment.

UK offshore destinations

Parcels will normally be sent by Carrier Express Service
  1. Northern Ireland – £20.00 per order up to 25Kg. Free of charge if order is over £150**. (2–3 day service)
  2. Channel Islands – £20.00 per order up to 25Kg. (2–3 day service). Free of charge if order is over £150**.
    **Excludes large items.
  3. Isle of Man – £16.00 per order up to 25Kg. (2–3 day service). Free of charge if order is over £150**.
    **Excludes large items.
  4. Republic of Ireland (Eire) £20.00 per order up to 25Kg. (2–3 day service). Free of charge if order is over £150**.
    **Excludes large items.
  5. Please ask for a price if urgent delivery is required for any of the above destinations.

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.

Worldwide export (Including BFPO) 

We will be pleased to arrange for the export of goods to any part of the world – carriage prices upon application.

Germany, France and Spain

For all orders greater than 150€ delivery will be free of charge. For all orders less than 150€ there will be a 45€ small order and delivery charge. Minimum order value is 100€ excluding VAT where applicable. 

Ready to Go salon assembled service

Is your salon difficult to access? Do you need some help in assembling the furniture or equipment you have ordered and don’t want the hassle of disposing of bulky packaging? Our Ready to Go salon assembled service has been tailored to meet your needs.

When you order hair or beauty furniture or large items of equipment you will be offered our Ready to Go salon assembled service. We will quote on an item by item basis for delivery to your door. A specialist carrier will de-box, unwrap and assemble your new equipment (where required) and locate the goods to the location specified by you. The carrier will also clear all of the bulky packaging leaving you ready to receive your next client with the minimum of fuss or delay.

In many cases our Ready to Go service is more cost effective than receiving your goods by our standard delivery service, reducing inconvenience and the risk of damage whilst you try to position your new equipment in your salon or treatment room.

To take advantage of this service, simply call an Ellisons customer adviser on +44 (0)345 222 8080, inform them of your preferred delivery day and they will confirm the price for your delivery.

The company undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither Ellisons, nor their nominated courier will accept claims for consequential losses due to late delivery.

Force Majeure

The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

Returned goods

Exclusions – for hygiene reasons the seller is unable to accept return of cuticle and nail nippers/scissors or equipment/accessories that have been used. Additionally, as a protective measure for all customers, returns of beauty products which have been opened, hair colours, or any other chemical product will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders can be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer. When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:

  1. The item must be in perfect condition and returned in original packaging carton.
  2. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.
  3. A request must be made to the Company within 7 days of receipt of goods.
  4. Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of carriage charges levied on the original order.
  5. No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
  6. We strongly recommend that proof of posting/ despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made.
  7. Collections can be arranged via our carrier at a cost of £12.99 per parcel. Call for a quotation for returns of bulky items such as furniture or equipment. If you are returning an item via a store, please take your Returns Authorisation with you. For details of your nearest store please click here. Certain items cannot be returned to stores i.e. couches, large items of furniture and equipment. Refunds on special ordered items cannot be given unless there is a manufacturing defect or the goods are not as ordered.
  8. If you think an item is faulty please contact us for advice before returning the item. Faulty items must be accompanied by a proof of purchase. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund. Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at our discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 10 working days, depending on the item.
  9. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

 † UK mainland only, excludes large items of equipment.
* Monday to Friday only.

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.

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Exporting across the world

Ellisons has a growing worldwide beauty business. From small orders to complete containers we deliver anywhere in the world.

All customers will receive:

  • A personal account manager
  • Advice on the most up to date products and treatments
  • Dedicated export service
  • European service: delivery 3-5 days

Call our export team on:
T +44 (0)24 7636 9105
F +44 (0)24 7664 4928
or email [email protected]

Ellisons direct European delivery service

We offer a 3-5 day delivery service to countries within the EU. You can order by calling our customer ordering line +44 (0)24 7636 9105 or by email.

France, Germany and Spain

You can order via our website, please choose the Euro option or by calling our customer ordering line +44 (0)24 7636 9105 or email.

For all orders greater than 150€ delivery will be free of charge excluding equipment. For all orders less than 150€ there will be a 45€ small order and delivery charge. Minimum order value is 100€ excluding VAT where applicable. 

Ellisons brands worldwide distribution

Ellisons own and manufacture a wide range of beauty brands and equipment including: Phd™ Safewax waxing system, Priadara skin care, Esthetix and the Depilex range of electrical equipment.

If you are based in any of the following countries please contact our distributor for your area. If you are based outside any of these countries please contact the export team at [email protected] and they will make contact with you.

Malta

Kevin Spiteri Ferriggi
Liberty Business Culture Limited
San Anton Court, Triq Nutar Zarb
Attard, Malta
T +356 2141 0008
F +356 2141 9119

Netherlands

Basic Cosmetics B.V.
De Kron 11, 7615 PZ Harbrinkhoek Holland, Netherlands
T +31 54 654 9010
F +31 54 654 9011

Imgro Beautyservices
Mevrouw Vivienne Koppers
Kraaienhorst 54-56, 2011 NX Haarlem, Netherlands
T +31 23 532 3582
F +31 25 252 7794

Basic Salon Products
Mrs Petra Sanderman,
Bokdamsweg 1 NL-7627 NC Bornerbroek Netherlands, 7627 NC
T +31 74 278 3500
F +31 74 349 4425

Imgro Medical and Beauty BV
Einsteinstraatt 7 2181 AA, Hillegom, Netherlands
T +31 252 527 242
F +31 252 527794

Norway

A S Tekon 
Fyrstikkalleen 17, N-0661 Oslo, Norway
T +47 2257 8803
F +47 2257 8820

Training services in Spain

Style Health and Beauty Spa 
Denise Sanderson
C/Bonaire 57, Orba Alicante, Spain
T +34 9655 83900
E [email protected]

“Since receiving a telephone call from one of the staff at Ellisons I have found them to be very helpful, offer a good service and also at a good exchange rate. When I received mail from them about their new exchange rate I also sent it to everyone that had mailed me looking for a new supplier and also 'colleagues' who have not used Ellisons yet.“
www.salonrefresh.es

“I have had first class customer service and have been treated very well by the company. They have pulled out all the stops to get things right. All orders have been delivered promptly and to the door by courier.”
Studio3 Hair & Beauty, Pinar de Campoverde, Spain

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Professional retail stores

View our extensive collection of professional products, furniture and equipment at one of our retail stores today. Check below to see which store is closest to you.

Birmingham

67-73 Bishop Street,
Birmingham B5 6JL
T +44 (0)121 622 1607
F +44 (0)121 666 6096
E [email protected]
Opening times
Monday to Thursday 8.00am to 5.00pm Friday 8.00am to 3.00pm

Coventry

Grovelands Industrial Park, Longford Road,
Coventry CV7 9NE
T +44 (0)24 7636 9515
F +44 (0)24 7636 2733
E [email protected]
Opening times
Monday to Thursday 8.00am to 5.30pm Friday 8.00am to 4.00pm

Leicester

11 Ealing Road, Freemens Common,
Leicester LE2 7SZ
T +44 (0)116 285 4585
F +44 (0)116 285 4568
E [email protected]
Opening times
Monday to Thursday 8.00am to 5.00pm Friday 8.00am to 3.00pm

Our Professional retail stores are stocked with the latest products and the biggest brands for you to choose from. Whether you’re a hair stylist looking for the latest Wella, L'Oréal or Schwarzkopf products, or a nail specialist looking for the latest CND™ Shellac™ colours, you’re sure to find what you need at our stores. With plenty of free parking, great in-store promotions and helpful members of staff always on hand to give you expert advice, you’ll always have a pleasant and hassle free shopping experience whenever you visit us.

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Getting started

Welcome to Ellisons and the world of professional hair and beauty. We hope that you have a pleasant shopping experience and that you find everything you are looking for. 

These features will make your shopping experience ever easier:

Login/Register

Sign in using your email address and password to start shopping and amend your details.

Home page link

Click the Ellisons logo to get back to our home page at any time.

Navigation bar

The navigation bar showcases our main shopping categories. You can hover over these to view the drop down menus with further category options. Simply click on the category you wish to shop and you’ll be given all the product options within that group.

Search box

Find all your favourite products and brands through the search box. You can search by typing product names, brands, keywords and product codes.

Wish/Buying list

Create buying lists for products you use regularly e.g. ‘monthly waxing’ and buy with minimal fuss. When you wish to re-order a batch of products from your buying list, simply head to the ‘My account’ section.

My account

Keep up to date with all things Ellisons, manage your addresses, payment details and contact details, as well as password update.

New customers

If you are new to Ellisons, click here to register so you can begin exploring our huge selection of professional products and exclusive brands. As we are a trade only company, we do require confirmation of your qualifications for you to be able to purchase certain products from us. Please call our customer support team if you have any questions.

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Monthly payment plans

There’s nothing more exciting than planning new equipment for your salon. We offer a range of leasing solutions that will help spread the cost and enable you to furnish your salon with the equipment you desire. 

Benefits include

  • Unique and significant tax savings. The cost of leasing can be less than buying outright for cash.
  • Spread the cost and the VAT. Most customers can lease 100% of the cost and spread across the lease term.
  • Peace of mind. Leave your cash reserve alone for unplanned emergencies.

Our financial solutions are provided by Shire Leasing and share the same basic features

  • Quick to arrange
  • Fixed payments over fixed periods
  • Existing bank credit lines not affected
  • No collateral security required

For further details call +44 (0)24 7636 5187 and speak to one of our customer advisors.

Credit strictly subject to status and underwriting. Terms and conditions apply E. & O. E.

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Hotel and leisure

Ellisons knowledgeable hotel and leisure team are on hand to offer advice and guidance, from project management to introducing new products and treatments, we will help you maximise business opportunities. 

Tailored support for

  • National accounts
  • Hotel and spas
  • Concessions

Our expert team offer an unrivalled level of service and support to help you deliver an exceptional experience to your clients. Your personal account manager is on hand to ensure you receive up to the minute product and treatment information, helping you to grow your beauty services. 

Dedicated support

  • Your personal account manager
  • Personal product sourcing
  • On site brand demonstrations
  • Regular meetings and reviews
  • Refit consultations
  • Pan-European service (delivery 3-5 days)
  • UAE Region service (delivery 7-10 days)

T +44 (0)24 7636 9114
[email protected]

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Brand area managers

Our nationwide team of brand area managers encourage the development and growth of your business. With focus on our exclusive brand portfolio, the team provides comprehensive support to help you maximise growth and profitability in your business.  

Benefits

  • Regular site visits
  • Business reviews
  • Insight to promotional calenders
  • Product demonstrations
  • Event support
  • Training onsite or at regional training centres

Contact

To discover how our exclusive brands could benefit your business call your local brand area manager.

Scotland
T +44 (0)78 1392 7939

North east
T +44(0)77 7489 7617

North west
T +44(0)77 8841 1711

North central
T +44 (0)79 0016 4543

London
T +44 (0)77 8561 7154

Midlands and south east
T +44 (0)77 8577 8454

South, south west
T +44 (0)78 8038 3238

South east
T+44 (0)77 8561 7155

South, south east
T+44 (0)79 6643 6836

South central
T +44 (0)74 6915 0806

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