Delivery and returns

Delivery UK mainland

Standard items

  • Order by 3pm for free 24 hour delivery service* on orders over £50.00†
    We aim to despatch orders by 3pm however please allow up to 48 hours.
  • £3.95 delivery charge for orders under £50.00† ex VAT


Large and heavy items e.g. furniture

  • Pallet deliveries will be charged at £45.00 per pallet and delivered kerbside
  • Assisted delivery charges can be quoted on request

Delivery UK Offshore

Northern Ireland

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)


Channel Islands

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)


Isle of Man

  • Free over £150.00**
  • £16.00 per order up to 25Kg (two to three day service)

Student Kits

  • Please allow 7 to 10 working days for delivery

Worldwide

Republic of Ireland (Eire)

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)


Other countries

We deliver to: Austria, Belgium, Estonia, Finland, France, Germany, Netherlands, Italy, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia and Spain

  • Free for orders over €200
  • £45.00 for orders under €200

T +44 (0)24 7636 9105
E [email protected]

Find out more about worldwide delivery.


White glove delivery

When you order large and heavy items, such as furniture, you will be offered our White glove salon assembled service, where a specialist carrier will:

  1. De-box, unwrap and assemble
  2. Position the goods to your desired location
  3. Clear all bulky packaging for your convenience

Find out more information about our White glove service.


Returned goods

Should you need to contact our customer support team regarding a return please email [email protected] with the following information:

  • Account number
  • Order number
  • Full address including postcode
  • A full description of the fault/discrepancy

Please include supporting photographic evidence.

It is taking longer than usual to receive goods back, so please bear with us. Until further notice we expect to take 5 working days to process returned products from the date of arrival to us.

Need some help?

If you need more information about our delivery or returns, visit our delivery and returns terms and conditions page or contact our friendly team via email at  [email protected]

Alternatively, use our contact form to request a call back, we will be happy to help. 

 

* Monday to Thursday

† UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.

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