Delivery and returns

Delivery UK mainland

Standard items

  • Order by 6pm for free 24 hour delivery service* on orders over £50.00†
    We aim to despatch all orders placed by 6pm however please allow up to two working days for delivery.
  • £4.75 delivery charge for orders £50.00 and under† ex VAT


Large and heavy items e.g. furniture

  • Pallet deliveries will be charged at £45.00 per pallet and delivered kerbside
  • Assisted delivery charges can be quoted on request

Delivery UK Offshore

Northern Ireland

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)


Channel Islands

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)


Isle of Man

  • Free over £150.00**
  • £16.00 per order up to 25Kg (two to three day service)

Student Kits

  • Please allow 7 to 10 working days for delivery

Worldwide

As a result of the EU-UK Trade and Cooperation agreement and the uncertainty around increased tariffs on products exported from the UK to the EU it is with regret that we are temporarily suspending deliveries to EU addresses.

Hopefully the position on tariffs imposed on goods originating from outside the EU will be modified in the near future but until it is, we are unable to export products without you or us incurring significant additional charges.

As of 01 January 2021, there may be additional charges to be paid on products and services imported from the UK to addresses within the EU. All local customs, excise, value added and import taxes are the responsibility of the buyer and the seller will not pay these charges and they must be paid directly to the appropriate tax authority for your goods to be released. If you refuse to pay the charges or the delivery is unsuccessful, and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due.
Ellisons has no control over the charges and cannot predict what they may be.

T +44 (0)24 7636 9105
E [email protected]

Find out more about worldwide delivery.


White glove delivery

When you order large and heavy items, such as furniture, you will be offered our White glove salon assembled service, where a specialist carrier will:

  1. De-box, unwrap and assemble
  2. Position the goods to your desired location
  3. Clear all bulky packaging for your convenience

Find out more information about our White glove service.


Returned goods

Should you need to contact our customer support team regarding a return please email [email protected] with the following information:

  • Account number
  • Order number
  • Full address including postcode
  • A full description of the fault/discrepancy

Please include supporting photographic evidence.

It is taking longer than usual to receive goods back, so please bear with us. Until further notice we expect to take 5 working days to process returned products from the date of arrival to us.

Need some help?

If you need more information about our delivery or returns, visit our delivery and returns terms and conditions page or contact our friendly team via email at  [email protected]

Alternatively, use our contact form to request a call back, we will be happy to help. 

 

* Monday to Thursday

† UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.

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