Delivery and returns

Christmas event early closure

We will be closing early on Friday 08 December for our annual Christmas celebrations. Last orders will be 4pm for next day delivery*

Thank you for understanding.

Christmas delivery and opening hours

Ensure you place your order online by 8pm on Wednesday 20 December 2023 for pre-Christmas delivery.

Orders placed after 8pm Wednesday 20 and before 3pm Friday 22 December will be despatched however pre-Christmas delivery is not guaranteed. All orders placed after 3pm on Friday 22 December will be despatched on Tuesday 02 January 2024.

Please note according to the dates listed above orders will be dispatched the same day, however, next day delivery cannot be guaranteed due to the demands our delivery partners are experiencing during this time.

All click and collect orders are to be collected before 3pm on Friday 22 December for pre-Christmas collection.

UK mainland Arrow XL furniture orders placed after 12.00pm 15 December will be despatched on Wednesday 03 January 2024.

Northern Ireland, Scottish offshore, Isle of man and Chanel Island Arrow XL furniture orders placed after 12pm 08 December will be despatched on Wednesday 03 January 2024.

Phone lines will be closed from 3pm on Friday 22 December 2023 and will re-open on Tuesday 02 January 2024.

  • Order by 8pm for free 24 hour delivery service* on orders over £50.00†
    We aim to despatch all orders placed by 8pm however, please allow up to two working days for delivery.
  • £4.95 delivery charge for orders £50.00 and under† ex VAT

Large and heavy items e.g. furniture

  • Arrow XL will be your designated courier service. Pallet deliveries will be charged at £29.00 per order* and will delivered via 2 person delivery on a date of your choice.

    *UK mainland only. Surcharges apply to the following locations 

    The Channel Islands & Isles of Scilly GY, JE, TR21, TR25 £83.00
    Isle of Man IM £83.00
    Northern Ireland BT £42.00
    Scottish highlands and offshore AB, DD8, DD11, IV, KW1 KW14, PA21 PA40, PH17, PH26, PH30, PH35, PH37,PH39, PH41, PH49, PH50, KW15, KW16, KW17, ZE, HS, PA20, PA41, PA49, PA60, PA75, PA77, PA78, KA27, KA28, PH42, PH44, IV40 £42.00

Delivery UK Offshore

Northern Ireland

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)

Channel Islands

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)

Isle of Man

  • Free over £150.00**
  • £16.00 per order up to 25Kg (two to three day service)

Student Kits

  • Please allow 14 working days for delivery


As a result of the EU-UK Trade and Cooperation agreement and the uncertainty around increased tariffs on products exported from the UK to the EU it is with regret that we are temporarily suspending deliveries to EU addresses.

Hopefully the position on tariffs imposed on goods originating from outside the EU will be modified in the near future but until it is, we are unable to export products without you or us incurring significant additional charges.

As of 01 January 2021, there may be additional charges to be paid on products and services imported from the UK to addresses within the EU. All local customs, excise, value added and import taxes are the responsibility of the buyer and the seller will not pay these charges and they must be paid directly to the appropriate tax authority for your goods to be released. If you refuse to pay the charges or the delivery is unsuccessful, and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due.
Ellisons has no control over the charges and cannot predict what they may be.

T +44 (0)24 7636 9105
E [email protected]

Find out more about worldwide delivery.

White glove delivery

When you order large and heavy items, such as furniture, you will be offered our White glove salon assembled service, where a specialist carrier will:

  1. De-box, unwrap and assemble
  2. Position the goods to your desired location
  3. Clear all bulky packaging for your convenience

Find out more information about our White glove service.

Returned goods

Should you need to contact our customer support team regarding a return please email [email protected] with the following information:

  • Account number
  • Order number
  • Full address including postcode
  • A full description of the fault/discrepancy

Please include supporting photographic evidence.

It is taking longer than usual to receive goods back, so please bear with us. Until further notice, we expect to take 5 working days to process returned products from the date of arrival to us.

Need some help?

If you need more information about our delivery or returns, visit our delivery and returns terms and conditions page or contact our friendly team via email at  [email protected]

Alternatively, use our contact form to request a call back, we will be happy to help. 

 We aim to despatch all orders for next day delivery during VAT-free promotions, but this cannot be guaranteed. Please allow up to five working days for deliveries placed over VAT-free promotional events due to the larger volume of orders we receive. To ensure you receive your order in time, please check your delivery address is correct at the time of order.

* Monday to Thursday

† UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.