Delivery and returns

VAT free* delivery

To qualify for free delivery over VAT free* events, your order subtotal must be over £60.00. Visit VAT free* explained for more information.

We aim to despatch all orders for next day delivery during VAT free* promotions, but this cannot be guaranteed. Please allow up to five working days for deliveries placed over VAT free* promotional events due to the larger volume of orders we receive. For more information read our VAT free* terms and conditions.

Delivery UK mainland

Standard items

  • Order by 8pm for free 24 hour delivery service* on orders over £50.00†
  • £3.95 for orders under £50.00

Large and heavy items e.g. furniture

  • Pallet deliveries will be charged at £45.00 per pallet and delivered kerbside
  • Assisted delivery charges can be quoted on request

Delivery UK Offshore

Northern Ireland

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)

Channel Islands

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)

Isle of Man

  • Free over £150.00**
  • £16.00 per order up to 25Kg (two to three day service)


Republic of Ireland (Eire)

  • Free over £150.00**
  • £20.00 per order up to 25Kg (two to three day service)

Other countries

We deliver to: Austria, Belgium, Estonia, Finland, France, Germany, Netherlands, Italy, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia and Spain

  • Free for orders over €200
  • £45.00 for orders under €200

T +44 (0)24 7636 9105
E [email protected]

Find out more about worldwide delivery.

White glove delivery

When you order large and heavy items, such as furniture, you will be offered our White glove salon assembled service, where a specialist carrier will:

  1. De-box, unwrap and assemble
  2. Position the goods to your desired location
  3. Clear all bulky packaging for your convenience

Find out more information about our White glove service.

Returned goods

Need some help?

If you need more information about our delivery or returns, visit our delivery and returns terms and conditions page or contact our friendly team below.

T+44 (0)345 222 8080
E [email protected]

Use our contact form to request a call back, we will be happy to help. 


* Monday to Thursday

† UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

** Excludes all items of furniture: couches, trolleys, chairs and stools, screens, nail stations etc.

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