Terms and conditions
1.1 In these terms and conditions the following definitions shall apply.
‘The Seller’ or ‘the Company’ or reference to ‘Ellisons’ means E.A. Ellison & Co Ltd. and ‘The Buyer’ means the purchaser of goods from the Seller under these terms and conditions and ‘The Attendee’ shall mean the named individual enrolled on an Ellisons Academy online course.
‘The Website’ means any site owned or operated by E.A. Ellison & Co. Ltd. Including but not limited to www.ellisons.co.uk and academy.ellisons.co.uk
1.2 These terms and conditions, warranties and representations shall apply to every order for the purchase of goods made between The Seller and Buyer and shall be the only terms of contract between E.A. Ellison & Co Ltd. and The Buyer.
No other conditions shall have effect unless agreed in writing.
2. Company details
E.A. Ellison & Co Ltd. is a company registered in England (registration no. 00596289), VAT no. 864471601.
E.A. Ellison & Co Ltd. 43 Bayton Road Exhall Coventry CV7 9EF T +44 (0)345 222 8080
3. Trade only
3.1 E.A. Ellison & Co Ltd. operates exclusively as a wholesaler. It does not sell directly to the general public. It does not deal with consumer sales. All sales are to the trade.
3.2 By placing an order with E.A. Ellison & Co. Ltd. you are confirming that you are not a consumer for the purposes of the Consumer Credit legislation and for the purposes of sale of goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products and product information available either on the website or in any printed material are intended for those qualified (or in training) in the beauty or hairdressing trade and are for sale on a trade only basis. Purchases of retail products intended for resale may only be offered to directly to the client and must not to be offered for resale to any third party seller or via an online platform including but not limited to Amazon, Ebay, Facebook, Instagram. Failure to comply may result in your Ellisons account being closed.
Customers should be qualified to use the products sold. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by Ellisons, for trained or untrained persons without qualified supervision using or misusing products and equipment supplied by the Seller. If you are a business customer, it is your responsibility to ensure that you and your employees are insured for products that you are using and we reserve the right to ask you for proof of professional status.
All prices are correct at time they are published but are subject to alteration without prior notice.
4.2 Website prices
Prices and special offers are correct at the time of the goods being displayed on the website but are subject to alteration without prior notice.
4.3 Quoted prices
Prices quoted for special order, custom made, or bespoke goods will be valid for 30 days from the date of the quotation.
4.4 All prices are exclusive of VAT, at ruling rates, and delivery costs.
4.5 The price of your order will be confirmed prior to taking payment. If an error is discovered in pricing of the goods you have ordered, you will inform Ellisons of this error and will be given the option of buying the product at the correct price or cancelling the order.
5.1 All offers are subject to stock availability and can be removed at any time at the discretion of the Seller.
5.2 VAT free promotion
VAT free promotions cannot be used in conjunction with any other promotion. It excludes existing discounted products, multi buy deals, customers with special terms, OLAPLEX, REM, student kits and Academy courses. We reserve the right to exclude any brand from promotion without prior notice.
Discount is applied on qualifying items in the VAT free promotion, which is equal to VAT free. To comply with applicable law, we must still charge and show VAT.
VAT is still applied to the order at the current rate but the discount applied is equivalent to not paying VAT. If you are a VAT registered salon you can still reclaim your VAT.
For example, if you order an item costing £100 ex VAT. The total you would normally pay is £120 including VAT. When we are running a VAT free promotion, we deduct the price of the item down to £83.33. When we add VAT, the total you pay is £100 which would be the original price ex VAT.
Please allow five working days for deliveries placed over VAT free promotional events.
5.3 All voucher codes are one use per customer only.
5.4 When customers spend £100 on one basket in December, they will receive a VAT Free code to use in January. All VAT Free promotion rules apply as stated above.
6.1 Payment is due in full at time of placing an order, unless a credit account is held, and payment can only be made by debit or credit card.
6.2 Payment for orders for custom made, special order or bespoke goods will be charged in full to your debit or credit card at the time you place your order. Alterations, cancellations or refunds for custom made, special order or bespoke goods cannot be accepted.
6.3 Payments for credit accounts are due in full 30 days from date of invoice. Without prejudice to any other rights it may have Ellisons is entitled to charge interest at 8% above the Bank of England base rate or such other rate of interest as shall be determined under the late Payment of Commercial Debts (Interest) Act 1998 on any overdue payment. Additionally and without prejudice to its rights Ellisons shall be entitled to recover all direct expenses reasonably incurred by Ellisons in collecting or attempting to collect amounts of the price outstanding.
6.4 Notwithstanding any terms and conditions allowing the Buyer credit, payment shall become due and payable to Ellisons immediately on the termination of the contract.
6.5 The Buyer shall not be entitled to exercise any right of setoff or lien or any similar right or claim in connection with the goods or the price payable for the goods.
6.6 Ellisons reserves the right to hold orders if credit accounts are over the agreed credit limit. Orders will not be released until payment has been made to bring the balance adequately below the credit limit to accommodate the held order value.
6.7 Ellisons reserves the right to obtain credit information where necessary, alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.
7. Retention of title
7.1 Property, legal or beneficial, in any goods supplied by Ellisons, shall pass to the Buyer only when Ellisons has received full payment for all sums then owed by the Buyer to Ellisons.
7.2 Goods in respect of which property has remained with Ellisons shall be kept identifiable as those of Ellisons and the Buyer shall at its own expense immediately return such goods to Ellisons, or permit Ellisons to enter into the Buyer’s premises to collect such goods should Ellisons so request.
7.3 Risk shall pass to the Buyer with delivery of the goods.
8. Online accounts
If you use The Website.
8.1 You, the user, will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
8.2 You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
8.3 Ellisons reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If Ellisons cancels an order the Buyer will not be charged.
9. Online orders
9.1 When an order is placed via the website to purchase an item from Ellisons, we will send an email confirming receipt of the order and the details of the order.
9.2 The order represents an offer to purchase a product which is accepted by Ellisons when Ellisons despatches the products to the Buyer. That acceptance will be complete at the time Ellisons despatches the product to the Buyer. Any products on the same order which are not despatched, do not form part of that contract.
10. Claims for shortages and damages
10.1 Goods must be inspected on delivery and all claims for shortages or damages must be reported to the Seller within 24 working hours of receipt of goods.
10.2 In the case of loss the Seller must be notified within seven working days from the date of invoice.
Claims made outside the above time limits will not normally be entertained by the Company.
11.1 Goods ordered in error and/or are no longer required
a. If goods have been ordered in error and/or are no longer required, please contact our Customer Support Team on +44 (0)345 222 8080 to request a returns authorisation number.
No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation.
b. If goods have been ordered in error and/or are no longer required, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
c. If the Buyer requests an alternative item, the Buyer will be charged delivery costs.
d. The Buyer has seven days from receipt of goods to return or exchange goods.
The item must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
e. If goods have been ordered in error and/or are no longer required, the Buyer must pay for the return postage.
A returns collection from your place of business can be arranged at a charge of £12.99. Please call +44 (0)345 222 8080 for a quotation for returns of bulky items such as furniture or equipment.
The Buyer can arrange an alternative method for returning the items to Ellisons.
Ellisons accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
f. Cancellations or refunds for custom made, special order or bespoke goods cannot be accepted unless there is a manufacturing defect, or the goods are not as ordered.
g. If the item is returned back to Ellisons in a saleable condition then a credit will be applied to your account within five working days of receipt of goods minus an administration charge of 10% of the value of the item.
h. If the item is received in a non-saleable condition then Ellisons will inform the Buyer that no credit will be made.
i. Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.
11.2 Faulty, incorrect or missing items
Your parcel and its contents should be inspected immediately upon receipt and any discrepancies must be reported to Ellisons within 24 working hours of receipt of the parcel.
a. Missing items
If we have made an error with your order or you believe an item is missing, we will make every effort to arrange a credit or for a replacement item to be sent to you. We will not charge administration or postage charges for these items.
For missing items call +44 (0)345 222 8080 and Ellisons will either arrange a credit for the missing item or send a replacement item to the Buyer.
b. Incorrect items
If we have made an error with your order or you believe an item sent is incorrect, we will make every effort to arrange a credit or for a replacement item to be sent to you, with the incorrect item being returned to Ellisons.
For incorrect items call +44 (0)345 222 8080 and we will either credit the item or arrange an exchange.
No goods will be accepted back or credited without a returns authorisation number. The relevant reference number must be quoted on accompanying documentation.
a. If incorrect goods have been received, the Buyer will only be entitled to a refund on the item purchased.
b. The Buyer will not be charged delivery costs for the correct product.
c. The Buyer has seven days from original receipt of goods to return the incorrect items.
The items must be returned unused, in perfect condition and in its original packaging. The item must be returned fully boxed to ensure that there is no damage in transit to the item or its original packaging.
Ellisons accepts no responsibility for items lost in transit and therefore it is recommended that a receipt of posting is obtained and it is the Buyer’s responsibility to ensure adequate insurance is purchased to cover the items being returned.
d. If the item is returned back to Ellisons in a saleable condition then a credit will be applied to your account within five working days of receipt of goods.
e. If the item is received in a non-saleable condition then the Seller will inform the Buyer that no credit will be made.
c. Faulty items
If you believe an item is faulty please contact us for advice on +44 (0)345 222 8080 before returning the item. Faulty items must be accompanied by a proof of purchase.
Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund.
Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at Ellisons discretion. Where a fault or the cause of a fault is not apparent, we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 14 working days, depending on the item.
11.3 Returns exclusions
a. Returns for any special order, custom made, or bespoke goods will not be accepted.
b. Certain products cannot be returned for hygiene reasons, these include (this list is not exhaustive):
Scissors, Clippers, Razors, Manicure implements, Pedicure implements, Tweezers, Electrolysis needles, Cosmetics, Hairbrushes and combs, Hair extensions, Earrings or piercing tools, Foot spas. Your statutory rights are not affected.
12.1 Cancellation of an order for standard equipment or products prior to despatch will be subjected to a 5% handling charge.
12.2 Cancellation of orders for special order, custom made, or bespoke goods cannot be accepted.
12.3 Cancellations for any order after despatch cannot be accepted.
13. Alterations to orders
Alterations to orders must be confirmed in writing and will be agreed in writing by Ellisons.
Alterations cannot be made to orders for special orders, custom made or bespoke goods.
14.1 UK Destinations
a. Ellisons policy is to despatch goods ordered before 6pm on the same day for next day delivery. Normal delivery days are Monday to Friday. i.e. An order received Monday after 6pm will be despatched on Tuesday for delivery on Wednesday. This can vary subject to stock availability.
b. Next day delivery does not apply to items that are sent direct from the supplier, furniture, large heavy items and student kits. Refer to 14.4 below.
c. Delivery is a standard door to door service. Pallet deliveries are kerbside. Refer to 14.4 below.
d. Areas including Highlands, Islands, Northern Ireland and Republic of Ireland may take up to two working days.
Ellisons can accept no responsibility for transport delays causing late delivery.
i. Orders with a net value of £50 or over will be sent carriage free†. Free delivery over £50 does not apply to orders where a promotional discount has been applied.
ii. Orders will be despatched via our preferred courier service.
iii. Please allow an extra two days for deliveries to the Scottish Highlands and Islands.
iv. AM delivery available on orders placed before 6pm Monday-Thursday charged £2 extra with the following exclusions: Isle of Wight, Isle of Man, AB, BT, FK, GY, HS, IV, JE, KA, KW, PA, PH postcodes
Times quoted are in good faith but shall not be binding.
f. Delivery will be to the address advised in your order. If no-one is available at the address at time of delivery, then the parcel will be returned to the depot unless special instructions were given at the time of order.
g. Extra handling charge may be incurred for re-despatched parcels.
h. Ellisons can accept no responsibility for transport delays or circumstances outside of our control causing late delivery.
i. Ellisons is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.
j. Neither the Seller, nor their nominated carrier will accept claims for consequential losses due to late delivery.
14.2 Force majeure
Ellisons shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.
14.4 Large and heavy items
a. Please call +44 (0)345 222 8080 for a quotation on delivery charges for all items of furniture: couches, trolleys, chairs, stools, screens, nail stations, reception desks and other large furniture items. This list is not exhaustive.
b. Any furniture ordered will be delivered to front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises. Up to 12 weeks delivery may apply to certain items; this will be advised at the time of ordering.
c. Pallet deliveries will be kerbside. Assisted delivery charges can be quoted on request.
Pallet deliveries are two to three working days.
14.5 Worldwide export (Including BFPO)
a. We will be pleased to arrange for the export of goods to any part of the world. Carriage charges will vary depending on destination and weight of parcel. Please call +44 (0)345 222 8080 for a quotation.
All payments for export orders must be paid for by bank transfer, debit or credit card.
b. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, Martial Law (this list is not exhaustive).
c. Ellisons can accept no responsibility for transport delays or circumstances outside of our control causing late delivery.
d. Neither Ellisons, nor their nominated carrier will accept claims for consequential losses due to late delivery.
15. Tax and other charges
15.1 Ellisons will charge UK VAT at the prevailing rate on all orders.
15.2 All local customs, excise, value added and import taxes are the responsibility of the Buyer and Ellisons will not pay these charges.
15.3 Ellisons will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside the United Kingdom. Ellisons will not provide any refunds or credit notes in these circumstances.
15.4 Additional charges to be paid on products and services imported from the UK to addresses within the EU.
(a) All local customs, excise, value added and import taxes are the responsibility of The Buyer and Ellisons will not pay these charges and they must be paid directly to the appropriate tax authority for the goods to be released.
(b) If The Buyer refuses to pay the charges or the delivery is unsuccessful, and the goods are returned to Ellisons then The Buyer will be liable for the return shipment fees and these will be deducted from any refund due.
(c) Ellisons has no control over the charges and cannot predict what they may be.
16. Product images and descriptions
16.1 We take great care to ensure the accuracy of images, dimensions, prices and specifications. Whilst such descriptions are given as a guide and in good faith, they are subject to alteration without notice. Please note images are for illustration purposes only.
16.2 In describing the products available in any printed material and on The Website, we attempt to be as accurate as possible. Ellisons however, does not warrant that products descriptions or other content of the Directory or this website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed in 11 above.
17. Web content
17.1 All content included on The Website is the property of E.A. Ellison & Co Ltd. or its suppliers.
17.2 All software used on the website is the property of E.A. Ellison & Co Ltd. or our software suppliers.
17.3 Users of the website may not extract or reutilise any part of the contents of the website without the written consent of E.A. Ellison & Co Ltd.
17.4 E.A. Ellison & Co Ltd. grants a limited licence to users to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of E.A. Ellison & Co Ltd. This licence does not include any resale or commercial use of the website or its contents, any downloading or copying of account information for the benefit of another Seller.
17.5 Neither the website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of E.A. Ellison & Co Ltd.
** Excludes all items of furniture: couches, trolleys, chairs, stools, screens, nail stations, reception desks and other large furniture items. This list is not exhaustive. Please call +44 (0)345 222 8080 for a delivery charge quotation.
† UK Mainland only, excludes large items of equipment. Please call for a quotation.
18. Social media
a. Ellisons reserve the right to use any comments posted on any of our social media pages in marketing materials.
b. Any comments which we deem to have threatening, harassing, abusive, obscene, offensive, discriminatory, sexual, unlawful or profane tone will be removed and the user concerned will be blocked from all Ellisons social media pages.
18.2 Social media competitions
The following terms apply to all social media competitions
a. No purchase is necessary.
b. Prize detail and entry dates will be detailed on social media.
c. The prize promotion is only open to trade professionals residing in the UK, Isle of Man or Channel Islands
d. Entrants must be 16 or over.
e. Only one entry per person is permitted.
f. Employees (and their families) of Ellisons are excluded from entering competitions and prize promotions. This includes any affiliates, parent or subsidiary companies, as well as representatives or agents of Ellisons.
g. The prize must be taken as offered. No cash equivalent or other alternative prize are available.
h. Ellisons shall use reasonable effort to contact the winner. If Ellisons is unable to contact the winner within seven days of the competition end date, a re-draw will take place.
i. The winner agrees to have their name and, where possible, their photo published on Ellisons social media pages.
j. The decision by Ellisons is final and no correspondence will be entered into regarding the outcome of the competition or prize promotion.
18.2 Terms and Conditions for the Massive OLAPLEX Giveaway
By entering the promotion, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the promotion, including all information on how to enter the promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.
Promotion Name and Description: Ellisons Hair and Beauty Massive OLAPLEX Giveaway.
Promoter: E.A. Ellison & Co. Limited, 43 Bayton Road, Exhall, Coventry, West Midlands, CV7 9EF.
Entry Open Date: 00:01 UK time on 10 November 2021
Entry Closing Date: 00:01 UK time on 22 November 2021
· UK residents aged 18+ only.
· Entrants must be the owner of a salon or a professional hairdresser in the UK.
· Entrants must have internet access and an open Instagram account (i.e. not set to a 'private' account).
How To Enter Requirements:
· To enter, the entrant must fulfil the below criteria:
- Follow Ellisons Instagram account (@ellisonshairandbeauty)
- Like the post announcing the competition
- Share the post announcing the competition to their story AND/OR personal Instagram profile
- Reply to the post announcing the competition with a comment that tags a stylist
· Any shared post must remain live on your public Instagram profile until the Entry Closing Date.
· Any entrant that chooses to enter by sharing via their Instagram story must attach a screenshot of the post on their story to their comment on the post announcing the competition
One winner will receive an OLAPLEX gift box containing the following products:
- OLAPLEX No.0 bond building treatment 155ml
- OLAPLEX No.2 bond perfector 2000ml
- OLAPLEX No.3 hair perfector 100ml
- OLAPLEX No.4 bond maintenance shampoo 250ml
- OLAPLEX No.4-P bond maintenance purple shampoo 250ml
- OLAPLEX No.5 bond maintenance conditioner 250ml
- OLAPLEX No.6 bond smoother 100ml
- OLAPLEX No.7 bonding oil 30ml
- OLAPLEX No.8 bond intense moisture mask 100ml
Prize Winner: 1 winner being chosen at random from all entries received.
Competition Selection Date: 23 November 2021
Notification of Winners:
· Winners are notified through the Promoter sending them a direct private message via their Instagram account by 25 November 2021 and requesting the respective winner's e-mail address.
· Once this email address is supplied the winner will then be emailed by the Promoter and be asked to provide a UK address for the delivery of their prize by the Promoter.
· If a winner does not respond to the Promotor within 21 days of being notified of their winning entry to provide the email and/or their address details requested, the Promotor reserves the right to withdraw their prize and offer it to an alternative entrant selected at from all eligible entrants to the Promotion.
Prize Delivery: Please allow up to 7 days from the date the winner supplies the requested details to the Promoter.
General Terms and Conditions
Entry and eligibility
1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The competition is free to enter and no purchase is necessary.
3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
5. Only one entry in total may be submitted per entrant. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
6. Any entries which do not comply with the How to Enter Requirements will be disqualified.
Prize fulfilment and disqualification
7. Prize is as stated, it is not transferable and there is no alternative prize or cash substitute. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
8. A winner forfeits their prize and Promoter reserves the right to select an alternative winner in accordance with the Judging Procedure if:
(a) within 3 weeks of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
(b) if a prize is rejected or returned undeliverable; or
(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
9. Promoter reserves the right to disqualify an entrant or winner that, in their absolute discretion, could bring Promoter into disrepute.
10. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
11. The name of the winner can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the competition selection Date to the Promoter, E.A. Ellison & Co. Limited, 43 Bayton Road, Exhall, Coventry, West Midlands, CV7 9EF, referencing the Promotion Name.
12. All personal details and/or information given in the application either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Limitation of Liability
16. The Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this competition or the prize to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this competition.
Social Media Platform Specific Terms
17. Entrants must have internet access and a public Instagram account to be eligible.
19. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to Promoter and not to Instagram. The information you provide will only be used as stated in these Terms and Conditions. By entering the competition, entrants will be deemed to have released Instagram from any and all liability arising from their participation in the competition or out of, pursuant to, or as a result of the carrying out of the competition.
20. Promoter’s decision is final and no correspondence will be entered into.
21. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the competition at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
22. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
19.1 All items are subject to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details.
19.2 Failure to comply with the warranty conditions will invalidate the ability to rely upon the warranty.
19.3 Where a claim on warranty is made it must be accompanied by the original receipt of purchase.
19.4 All warranties, conditions and other terms implied by statute or Applicable Law are, to the fullest extent permitted by Applicable Law excluded from all orders for goods supplied by the Seller to the Buyer.
19.5 The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation. This warranty shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair.
19.6 All glass items are specifically excluded from this warranty.
20. Liability and limitations
20.1 Goods are sold on the understanding that they will only be used for their intended purpose by fully trained, responsible persons, or students under qualified instruction.
New customers registering with Ellisons will be required to confirm proof of professional qualification.
20.2 Goods are not supplied on a sale or return basis.
20.3 No responsibility will be accepted by Ellisons for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.
20.4 Ellisons shall have no liability to The Buyer for damage to goods caused by incorrect installation by The Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer.
20.5 The Company is not liable for damage to goods caused by normal wear and tear.
20.6 Fragile items (e.g. glass or mirror) and/or consumable items (e.g. lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to Ellisons within 24 working hours of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.
20.7 Ellisons total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim.
20.8 Ellisons shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill and/or loss of profits) whether the loss arises from Ellisons negligence or breach of duty in contract or in any other way.
21. Call monitoring
Telephone calls made to Ellisons may be monitored or recorded as a training aid for our staff and with the aim of improving our service to our customers.
22. Call charges
22.1 Calls to our 0345 number are charged the same rate as calling a 01 and 02 landline number.
22.2 Call charges will vary depending on your telephone service provider and your call plan.
23.1 Ellisons will inform you by email giving full details of the course.
23.2 Full payment of course fees is required at the time of booking. Upon receipt of payment The Attendee will receive access to the course content.
23.3 Refunds cannot be given once The Attendee has accessed the course.
23.4 The Attendee must comply with pre-requisite requirements stated on the course information.
23.5 Prior to starting the course The Attendee will be required to show evidence of qualifications. Ellisons reserves the right to decline applications where no proof of qualifications is provided and, in this event, a full refund will be given.
Notwithstanding, Ellisons reserves the right to decline applications to enrol.
23.6 Ellisons reserves the right to alter course content if necessary, without liability.
23.7 The Attendee will have access to the course material from first day of login.
23.8 The Attendee must complete all course material and submit assessment to successfully complete the course.
23.9 On successful completion of the course, The Attendee will receive a certificate confirming that they have completed the course.
23.10 The certificate will be issued in The Attendee name only.
23.11 Ellisons shall not accept any responsibility or liability should The Buyer or Attendee be unable to obtain any appropriate insurance.
24.1 Ellisons is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the EU General Data Protection Act 2018).
24.2 Ellisons will collect information for two reasons:
a. to process your order and
b. to provide you with the best possible service
24.3 By registering on The Website you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties.
24.4 We will give you the chance to refuse any marketing email/communication from us in accordance with the EU General Data Protection Act 2018 and will not share your details with any third parties for marketing purposes.
24.5 We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to The Data Controller, E.A. Ellison and Co Ltd, 43 Bayton Road, Exhall, Coventry CV7 9EF. If you find any inaccuracies, we will delete or correct it promptly.
24.6 The personal information which we hold will be held securely in accordance with our internal security policy and Applicable Law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
24.7 We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a. process your order
b. provide you with an up to date, efficient and reliable service
c. help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to delay or refuse orders on that basis
d. provide a more tailor-made shopping experience
24.8 When you place an order, we may ask you for certain information and this may result in you submitting personal data via The Website (for example your name, phone number, postal address, email address and contact details). These are entirely for the purposes of efficiently processing your order and are not used for marketing purposes. During the online ordering process, you may enter your credit card details. These go directly to the acquiring bank and are not in any way processed within Ellisons systems. This is in accordance with the Payment Card Industry Data Security Standard (PCIDSS) compliance regulations.
25. Waste Electrical and Electronic Regulations 2013
WEEE regulations (2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). The Buyer agrees that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from the Seller will be the Buyer’s responsibility.
25.1 To the extent that Applicable Law permits, the responsibility for and (where not specifically provided for in purchase price) the costs of compliance with the Waste Electrical and Electronic Equipment Regulations 2013 (as amended from time to time) shall rest with the Buyer.
25.2 The Buyer shall indemnify Ellisons on demand and keep Ellisons indemnified from and against all costs, expenses, damage or other losses incurred or suffered, demands or proceedings made against the Seller arising from a breach by the Buyer of this Condition 25.
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
27. Third party rights
A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
28. Governing law and jurisdiction
28.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
28.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
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