Track your order

You can track your Ellisons order directly through the My Account Page. Once your order has been placed and shipped, you will be able to track your own delivery direct with our courier. This is the fastest way to see where your parcel is and when it will be delivered. Logging in below will offer you real-time details of your parcel’s progress.

1. Simply login.

2. Click on orders and press view on the order you wish to track.

3. You can then choose whether to view your tracking information or your invoice.

4. Click view/track shipments to see your latest delivery information. Here, you will be able to see your parcel’s progress and when it will be expected to be delivered.

Track your order

DHL deliveries

Track your Ellisons order quickly and easily, using the DHL parcel tracking service.

All you need is your 7-digit customer reference number beginning with CSP (e.g. CSP0742811), which can be found in your shipment confirmation email, to follow your parcel's journey.

Track through DHL

Arrow XL deliveries

Arrow XL will be your designated courier service. Pallet deliveries will be charged at £29.00 per order* and will delivered via 2 person delivery on a date of your choice.

*UK mainland only. Surcharges apply to the following locations 

The Channel Islands & Isles of Scilly GY, JE, TR21, TR25 £83.00
Isle of Man IM £83.00
Northern Ireland BT £42.00
Scottish highlands and offshore AB, DD8, DD11, IV, KW1 KW14, PA21 PA40, PH17, PH26, PH30, PH35, PH37,PH39, PH41, PH49, PH50, KW15, KW16, KW17, ZE, HS, PA20, PA41, PA49, PA60, PA75, PA77, PA78, KA27, KA28, PH42, PH44, IV40 £42.00

White glove deliveries

If you have organised White glove delivery with us, we will be in regular contact about your order's journey and arrange a convenient date and time for delivery.  

You can track your order by contacting Ellisons customer service below:

T+44 (0) 24 7693 3177[email protected]